RealNex KRM safeguards your valuable Commercial Real Estate data by providing monthly backup downloads. These files ensure you have direct access to your records for peace of mind and compliance. While RealNex maintains full system backups for significant data loss scenarios, individual record restoration is managed through your own backup files. This guide covers enabling, downloading, storing, and restoring backups.
Accessing Your RealNex KRM Backup
- Log in to your RealNex account and navigate to the KRM.
- Navigate to Tools > Backup
- If needed, click 'Schedule Monthly Backup' to setup your backup (if already setup, proceed to step 4)
- Download the latest backup file before the 48-hour window expires.
Best Practices for Backup Storage
- Store backup files safely on your computer and securely in the cloud.
- Establish a recurring reminder to download new backups monthly.
- Restrict access to authorized team members only to ensure data privacy.
Restoring Data from Your Backup
- Identify the specific record(s) you need to restore.
- Open the downloaded backup file using compatible spreadsheet or database software.
- Manually re-enter the individual record data back into RealNex KRM as needed.
Download Backup Before Expiration
- Backup files are typically available for 48 hours.
- Missed downloads cannot be retrieved once 48 hours have passed.
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A new backup is generated each month, replacing prior downloads.
- Monthly backup file cadence depends on the date you initially setup backups.
Conclusion: Protect Your CRE Data with Routine Backups
Managing RealNex KRM backups is essential for business continuity and client trust. Download backups promptly, store them securely, and know the process to restore records if needed. For questions or restoration assistance, contact the RealNex support team at support@realnex.zendesk.com.