Experiencing system performance problems, loading delays, or latency in RealNex CRM can impact your productivity as a commercial real estate professional. This article will guide you through essential troubleshooting steps, leveraging our integrated support resources to help you quickly identify, address, and resolve system slowness or access issues with confidence.
Preliminary Checks
- Limit tables (Dashboard, Contacts, Properties, etc.) to display no more than 50 records at-a-time to limit the data load as you navigate through your CRM
- Confirm that your internet connection is stable and not in limited connectivity or airplane mode.
- Toggle 3rd party extensions that could be impacting RealNex performance.
- Try accessing the CRM platform from a different device or browser to isolate the issue.
Utilize In-Platform Support Tools
- Select the 'Guide Me' button within RealNex for step-by-step troubleshooting assistance.
- Access RealNex Knowledge Base for up-to-date FAQs and best practices related to performance and connectivity.
- If further help is required, book a support appointment with our team directly using the Support Booking Page.
Reporting Persistent Issues
- Document the specific problem, including times of occurrence and features impacted.
- Report the issue via the in-app support form or submit a ticket to support@realnex.zendesk.com with relevant screenshots and descriptions.
- Monitor communications for updates from the RealNex Support team regarding known issues or resolution timelines.
Post-Issue Actions
- After resolution, clear your browser cache and log in again to ensure optimal performance.
- Review updates or best practices shared by RealNex to prevent future interruptions.
Summary
System performance issues can usually be resolved by confirming connectivity, adjusting browser settings, and reporting persistent problems to our support team. RealNex strives to keep your workflow efficient and productive, and our collaborative support resources are here to ensure seamless CRM navigation and uninterrupted business operations.