Getting assistance with RealNex is simple and convenient, ensuring you make the most of our integrated CRE solutions. Whether you’re troubleshooting, submitting enhancement requests, or seeking product training, our support resources keep you connected and informed. This guide details how to contact support, use instant help features, schedule training, and access our comprehensive knowledge base 24/7.
Contacting the RealNex Support Team
For quick, direct assistance from a RealNex expert, submit your questions or issues using the in-app support option or email us directly at support@realnex.zendesk.com. Provide the following information to streamline your request:
- Your name and company
- Relevant product or feature
- Description of your issue or request
- Screenshots or supporting files (if applicable)
Using the 'Guide Me' Button for Instant Help
The 'Guide Me' feature offers on-demand walkthroughs within every RealNex application. Located at the top right, it provides step-by-step assistance for common workflows and usage questions. This is perfect for quick solutions related to navigation, importing data, organizing properties, or learning how to utilize specific CRE tools effectively.
Scheduling Training or Help Sessions
For in-depth or personalized assistance, schedule a meeting with a RealNex team member:
- Visit the RealNex Training Services booking page.
- Select 'Book.'
- Choose your product/desired focus (e.g., CRM setup, MarketEdge, MarketPlace), and preferred date/time.
- Confirm your request—you’ll receive a calendar invite and meeting details.
Accessing the RealNex Knowledge Base 24/7
The RealNex Knowledge Base is available around the clock, offering searchable articles for troubleshooting, onboarding, integrations, and best practices. This self-service hub empowers you to find instant answers to common Commercial Real Estate scenarios, deep dives into features, and step-by-step guides for everything from property listings to campaign automation.
Conclusion: Empower Your RealNex Experience
RealNex support is here for you every step of the way, whether it’s reporting bugs, troubleshooting, or mastering Commercial Real Estate workflows. Contact our team, leverage instant help, schedule personalized sessions, or explore the knowledge base - whenever you need. Our commitment is to your ability to Find, Win, and Close more deals with RealNex.