Uploading photos and attachments to your RealNex MarketEdge is essential for property marketing and collaboration. However, file size, naming conventions, and browser settings can affect successful uploads. This guide walks you through practical troubleshooting steps to resolve common issues and ensure your files display correctly. Follow these recommendations to keep your data organized and your marketing running smoothly.
Check File Name and File Size Limits
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Ensure file names are under 30 characters to avoid upload errors.
- If your file name is something like 123_main_street_front_entrance_final.jpg, try changing it to 123mainfront.jpg
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Individual files must be less than 5MB.
- Use a photo editing app to reduce the size
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Total size per bulk upload should not exceed 20MB.
- Upload fewer at a time, or edit them all to be smaller file sizes
Manage Photo Library Constraints
- Each property can store a maximum of 50 photos.
- To free up space, remove old photos via the "Presentation" tab > "Preferences" > "Photo Library."
Resolve Display Issues and Missing Attachments
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Perform a hard refresh (Ctrl+Shift+R (Cmd+Shift+R on Mac for) to update the browser cache.
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For Edge/Chrome/Firefox
- PC: Ctrl+Shift+R
- Mac: Cmd+Shift+R
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For Safari (Mac)
- Hold "Shift" while clicking the refresh button in the address bar
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For Edge/Chrome/Firefox
- If issues persist, completely clear your browser cache and reload the page.
Contact Support for Further Help
- If uploads still fail, send sample problematic files to RealNex Support.
- Provide details about your browser and the steps you’ve taken to troubleshoot.
Conclusion
By following these guidelines, you can troubleshoot most photo and attachment upload issues in your RealNex MarketEdge. Keeping file names short, adhering to size limits, and managing your library proactively will streamline your workflow. For persistent issues, our support team is always available to ensure your marketing assets are upload-ready.