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    Errors/Unable to License a CRM Database

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    This article walks through fixing the following potential issues when attempting to login to RealNex to license your CRM Desktop software or CRM LiveSync Tool.

    Issues this Article Fixes

    Issue #1: When creating a database, upon clicking Next on the initial screen and logging in with RealNex credentials, an error occurs:

     

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    Issue #2: When attempting to license an unlicensed database, after logging in with RealNex credentials, login screen disappears and CRM is automatically logged out:

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    Logging in once again prompts you to once again license the database:

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    And thus looping indefinitely.

    Issue #3: This issue occurs upon attempting to login on the Livesync tool. After logging in, login form disappears, leaving you with this window:

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    Fix for These Issues

    First, close out of any RealNex CRM windows on your desktop and close the RealNex LiveSync Tool from the toolbar in Windows if running.

     

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    Next, download This File to your desktop and extract the files that are contained into the RealNex Program Files directory, located in C:\Program Files (x86)\RealNex

    You may be asked to provide Administrator Access to perform this.

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    Check Do this for all current items and click the Continue button.

    You should then be prompted to overwrite the files:

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    Select the Replace the files in the destination option.

    After these files copy, your issues with licensing your RealNex CRM should be resolved.

     

     

     

     

     

     

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